Return eligibility and order support

Contact CAPGO promptly if an item arrives damaged, incorrect, or materially different from the confirmed order. Include the order number, delivery date, packaging photos, product photos, and a clear description of the issue.

Custom and personalized products

Custom-made, engraved, personalized, or approved-artwork products may have limited return eligibility because they are produced for a specific customer. Do not return an item without written return instructions.

Published policy text should be reviewed against CAPGO’s actual order terms, payment-provider requirements, and applicable consumer law before launch.