How CAPGO International collects, uses, protects, and manages customer information.

1. Scope of This Policy

This Privacy Policy applies to information collected through the CAPGO International website, WooCommerce checkout, account features, product pages, contact forms, custom championship belt request forms, leather jacket request forms, email communication, WhatsApp communication, and related customer support channels.

By using the website or submitting information to CAPGO, you agree to the collection and use of information as described in this policy.

2. Information We Collect

CAPGO may collect information that customers voluntarily provide when placing an order, submitting a form, creating an account, contacting support, uploading artwork, or requesting a custom product.

• Name, email address, phone number, billing address, shipping address, and contact preferences.
• Order details, product selections, custom request details, measurements, design notes, deadlines, and support messages.
• Artwork files, logos, reference images, sketches, names, title wording, sponsor marks, and files submitted for custom production.
• Account login information, order history, saved addresses, cart activity, and checkout details where account features are used.
• Technical data such as IP address, browser type, device type, referring pages, visited pages, approximate location, and website usage data.

3. How We Use Information

CAPGO uses collected information to operate the store, respond to customers, complete orders, and support custom production.

• Process, confirm, fulfill, and ship orders.
• Prepare custom championship belts, custom leather jackets, artwork reviews, mockups, production details, and customer support replies.
• Communicate about order confirmations, invoices, production updates, shipping updates, delivery issues, and service notices.
• Detect, investigate, and prevent fraud, abuse, payment disputes, security incidents, or unlawful activity.
• Improve website performance, checkout experience, product listings, customer service, and marketing where permitted by law.
• Comply with legal obligations and enforce CAPGO’s terms, policies, and contractual rights.

4. Payments

Payments submitted through the website may be processed by third-party payment providers. CAPGO International does not need to store full payment card details on its own systems unless specifically required for a legitimate business purpose and handled through compliant providers.

Payment data is subject to the privacy and security practices of the relevant payment processor, such as WooCommerce payment extensions, PayPal, card processors, fraud screening tools, or other approved checkout services.

5. Cookies and Tracking Technologies

The website may use cookies and similar technologies to remember customer preferences, keep shopping features functioning properly, understand website usage, and improve performance.

• Essential cookies may support cart, checkout, account login, product browsing, and security features.
• Analytics cookies may help CAPGO understand website performance, traffic, and customer behaviour.
• Marketing or tracking tools may be used where permitted by law or where consent has been provided.
• Users can usually manage cookies through their browser settings, but blocking cookies may affect cart, checkout, account, or site functionality.

6. How Information May Be Shared

CAPGO does not sell customer personal information. Information may be shared only where needed to operate the website, complete orders, provide support, process payments, ship products, or comply with legal obligations.

• Payment processors may receive payment and transaction information.
• Shipping carriers and fulfillment partners may receive delivery information.
• Website, hosting, analytics, security, email, and form providers may process technical or customer information as service providers.
• Legal, tax, fraud, chargeback, or compliance parties may receive information where required or reasonably necessary.

7. Security

CAPGO takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. No website, payment system, email system, or internet transmission can be guaranteed to be fully secure.

• Customers should use accurate contact details and protect account login information.
• Customers should avoid sending sensitive payment information through unsecured email, forms, or chat messages.
• If you believe your account or order information has been compromised, contact CAPGO as soon as possible.

8. Data Retention

CAPGO may retain customer information for as long as needed to process orders, provide support, manage disputes, maintain business records, comply with accounting and legal requirements, prevent fraud, and enforce policies.

Custom artwork, production notes, order communication, shipping records, and transaction records may be kept where needed for customer service, warranty review, fraud prevention, or business record purposes.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, delete, restrict, or request a copy of certain personal information. You may also be able to opt out of marketing communications.

• To update order or account information, contact CAPGO or use available account tools.
• To request deletion or correction of personal information, email CAPGO with enough details to identify the request.
• CAPGO may need to keep certain records for legal, fraud prevention, tax, accounting, dispute, or order fulfillment reasons.

10. Children’s Privacy

CAPGO does not knowingly collect personal information from children. People under the age of 18 should not submit personal information, order products, or send custom request details without the involvement of a parent or guardian.

If personal information from a child has been submitted, a parent or guardian should contact CAPGO International to request deletion.

11. Third-Party Links

The website may contain links to third-party websites or services. CAPGO International is not responsible for the privacy, security, or content practices of third-party websites, and users should review those policies separately.

12. Changes to This Privacy Policy

CAPGO International may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, website functionality, checkout tools, analytics tools, or service providers.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact

Questions, requests, or concerns regarding this Privacy Policy may be sent to CAPGO International.

• Email: info@capgointernational.com
• Phone / WhatsApp: +92 336 7317226
• Contact Page: https://capgointernational.com/contact-us/