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Capgo Championship Belts
Refund and Returns Policy

Returns, exchanges, and refund support for CAPGO Championship Belts.

CAPGO International aims to provide high-quality championship belts. If there is a defect, production fault, or the product was not made according to the confirmed specification, this page explains how to request support.

Defective Products Only 7-Day Return Window Images Required Exchange or Refund
Read Policy Contact Support
Defects Only Eligible Return Reason
7 Days From Delivery Date
Photo Proof Images Required
Free Return Where Approved

Returns Policy

At CAPGO International Belts, the goal is to provide customers with high-quality championship belts. If you believe your order arrived defective, damaged, or not made according to the confirmed specification, follow the steps below.

Important: CAPGO’s return policy is focused on defective products, production faults, or products not made to the confirmed specification. For the fastest review, contact CAPGO within 7 days of delivery and include clear photos.

1. Eligible Returns

CAPGO accepts returns for defective products only. This includes replica belts and custom belts where there is a fault from CAPGO’s side or the product was not made based on the confirmed specification.

  • The product arrived defective or damaged.
  • The product was not made according to the confirmed order specification.
  • The issue is related to a production fault or CAPGO-side error.
  • The return request is submitted within the approved return window.

2. Contact CAPGO With Images

Customers must contact CAPGO with clear images of the issue. Photos help the support team review the belt, confirm the problem, and decide whether an exchange, repair path, or refund is appropriate.

  • Include your order number or payment reference.
  • Use the same name and email used at checkout.
  • Attach clear photos of the full belt and close-up photos of the issue.
  • Explain what is wrong and how it differs from the confirmed specification.

3. Return Window

Return requests must be made within 7 days from the delivery date. Requests made after this period may not be accepted unless CAPGO confirms otherwise in writing.

  • The 7-day window starts from the delivery date shown by tracking or delivery confirmation.
  • Contact CAPGO as soon as possible if the item arrives damaged or defective.
  • Do not wait until the product has been used at an event, show, photoshoot, or match.

4. Product Condition

Returned products should be kept safe, clean, and protected while the return is being reviewed. CAPGO may decline a return if the item has been misused, damaged after delivery, modified, or handled in a way that makes review impossible.

  • Keep all packaging, bags, accessories, and shipped materials where possible.
  • Do not attempt repairs or modifications before contacting CAPGO.
  • Do not ship the item back until CAPGO provides return instructions.

5. Custom Orders

Custom championship belts are made according to customer-submitted details, approved artwork, wording, colours, logos, and specifications. Custom orders are not normally returnable for preference-based reasons once production has started or the product has been made correctly.

  • Custom spelling, names, logos, dates, colours, and artwork should be checked carefully before approval.
  • CAPGO can review custom products when there is a production fault or the product was not made to the confirmed specification.
  • Customer-submitted errors, poor file quality, or approved design mistakes may not qualify for a refund.

6. Free Return Where Approved

The current policy states that customers can return approved products free of cost to CAPGO’s address. CAPGO should confirm the return address and method before the item is shipped back.

  • Wait for return approval before sending the product back.
  • Use the return address provided by CAPGO support.
  • Pack the product securely to prevent damage in transit.
  • Keep the return shipping receipt or tracking number.

7. Refunds

If the return is approved and a refund is selected instead of an exchange, CAPGO may issue a full refund according to the approved case details.

  • Refunds are reviewed after CAPGO confirms the issue and return eligibility.
  • Refund timing may depend on the original payment method, payment provider, bank, PayPal, or card issuer.
  • CAPGO may require product return, photo review, or additional details before approving a refund.

8. Exchanges

Where a product is defective or not made to the confirmed specification, CAPGO may offer an exchange or replacement option instead of a refund.

  • Exchange eligibility depends on the issue and product type.
  • CAPGO may request photos, product return, and order details before approving an exchange.
  • Replacement timelines may depend on production queue, material availability, and shipping destination.

9. Non-Eligible Return Reasons

CAPGO may not approve returns for reasons unrelated to defects, damage, or failure to match the confirmed specification.

  • Customer changed their mind after the product was made correctly.
  • Customer submitted incorrect text, spelling, logo, colour, date, or artwork.
  • Customer approved a design and later changed preference after production.
  • Product was used, modified, damaged after delivery, or handled improperly.
  • Normal handmade, production, screen-colour, photo, material, or finish variations that do not affect the confirmed specification.

10. Contact for Return Support

If you have a return, exchange, or refund concern, contact CAPGO International with your order information and images of the issue.

Return Review Process

How to request a return, exchange, or refund review.

Follow these steps before shipping anything back to CAPGO.

01

Check the issue

Confirm whether the issue is a defect, damage, or mismatch from the confirmed specification.

02

Take clear photos

Photograph the full belt, close-up details, package condition, and the specific issue being reported.

03

Contact CAPGO

Send your order number, billing email, explanation, and images within 7 days of delivery.

04

Wait for instructions

CAPGO will review the case and confirm the next step before the product is returned.

Helpful Policy Links

Review the full order and shipping expectations.

Returns and refunds are connected to product approval, shipping, delivery, custom production, and order terms.

01

Terms and Conditions

Review CAPGO order, payment, cancellation, delivery, refund, and support terms.

View Terms
02

Shipping Information

Review processing time, tracking, image approval, shipping carriers, and delivery notes.

View Shipping
03

Track Your Order

Use your Order ID and billing email to check WooCommerce order status.

Track Order
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