Capgo Shipping Protection helps protect eligible orders against shipping-related issues such as lost packages, damaged packages, or eligible transit problems after the order has shipped.
This is an optional order protection add-on and is separate from the Capgo 1 Year Craftsmanship Warranty.
What Shipping Protection May Cover
Capgo Shipping Protection may cover eligible issues such as:
Package lost in transit after carrier investigation
Package damaged during shipping
Severe box damage with product damage
Missing shipment after confirmed carrier issue
Incorrect delivery issue where the carrier confirms a valid claim
What Shipping Protection Does Not Cover
Shipping Protection does not cover:
Customs delays
Import duties, taxes, VAT, brokerage fees, tariffs, clearance fees, or government charges
Packages refused by the customer
Packages returned due to unpaid customs fees
Incorrect shipping addresses entered by the customer
Packages marked delivered by the carrier without supporting evidence of carrier loss
Theft after confirmed delivery, unless otherwise approved by Capgo
Delays caused by customs inspection, weather, natural disasters, strikes, holidays, carrier backlogs, or government processing
Damage reported after the claim window
Minor outer box wear when the product itself is not damaged
International Shipping, Import, and Export Policy
Capgo Championship Belts ships products internationally where available. International customers are responsible for ensuring the product can be imported into their country and for paying any duties, taxes, VAT, tariffs, customs charges, brokerage fees, handling fees, or import/export costs charged by their country, courier, postal service, or customs authority.
These fees are not included in the Capgo product price unless clearly stated at checkout.
Capgo is not responsible for delays caused by customs, border inspection, import processing, export processing, or carrier clearance procedures.
If a package is refused, abandoned, returned, or delayed because customs fees, duties, taxes, or import charges were not paid, the customer may be responsible for return shipping costs, reshipping fees, carrier charges, and any non-refundable customs or processing fees.
Shipping Claim Requirements
To file a shipping claim, customers must contact Capgo as soon as possible and provide:
Order number
Full name and email used on the order
Tracking number
Clear photos of the box, packaging, shipping label, and damaged item if damage occurred
Description of the issue
Confirmation of the delivery address
Any messages or claim documents received from the carrier or customs office
Damage Claims
Damage claims must be submitted within 5 calendar days of delivery. Customers must keep the original packaging, shipping box, inserts, and damaged item until the claim is resolved. The carrier may require inspection of the package and product.
Lost Package Claims
For lost packages, Capgo may require the carrier investigation to be completed before issuing a replacement, refund, or store credit. International lost-package investigations may take longer due to customs and cross-border processing.
Resolution Options
If a Shipping Protection claim is approved, Capgo may provide one of the following:
Replacement item
Replacement part
Reshipment
Store credit
Refund where appropriate
Claim approval and resolution depend on the order details, carrier investigation, shipping method, claim evidence, and product availability.
Important Notice
Capgo Shipping Protection is not a guarantee against all shipping delays, customs charges, import fees, theft, or customer address errors. It is designed to help with eligible shipping-related issues when proper evidence is provided and the claim qualifies under Capgo’s policy.