Description
CAPGO Shipping Protection
Optional protection for eligible shipping-related loss or transit damage.
Claims may include
- Carrier-confirmed package loss
- Transit damage to the product
- Valid carrier delivery exceptions
Not covered
- Customs delays, taxes, VAT, brokerage, tariffs or government fees
- Refused packages or unpaid import charges
- Customer-entered address errors
- Theft after confirmed delivery unless CAPGO approves an exception
Damage claims should be submitted promptly with photos of the box, label, packaging and product.